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Error while creating email accounts in cPanel.
ISSUE: When creating email accounts under cPanel, you might face the following error message: _File open for /home/regisxfc/etc/registrationhosting.com.onlyfordemo.com/passwd failed with error No such file or directory_ This error occurs when ...
General Information : Email Hosting
WHAT DO SMTP, POP, MAIL RELAY, MAIL CLIENT AND MX RECORD STAND FOR? SMTP (SIMPLE MAIL TRANSFER PROTOCOL) is a TCP/IP protocol used in sending and receiving email. However, since it's limited in its ability to queue messages at the receiving end, i...
How To Add and Delete Domain Alias in Plesk 11.5
ADD A DOMAIN ALIAS IN PLESK 11.5 A domain alias will allow you to show the same website content for multiple domains. The alternate domains will remain in the URL (in the address bar of your browser). Aliases do not count against your Plesk domain t...
How do I backup my emails on my personal computer?
OUTLOOK 2013: http://office.microsoft.com/en-in/outlook-help/export-or-back-up-messages-calendar-tasksand-contacts-HA102809683.aspx OUTLOOK 2010: http://office.microsoft.com/en-in/outlook-help/export-outlook-items-to-an-outlook-data-filepst-HA102534...
How to manage mailing lists in cPanel
MAILING LIST HOSTING WITH CPANEL WEB HOSTING Mailing lists can simplify sending messages to a large group of people. You can add a group of email addresses to a mailing list to avoid typing those addresses each time you send a message. This can be ver...
How to install WordPress CMS using Softaculous
YOU CAN EASILY INSTALL WORDPRESS ON YOUR WEB-SITE USING SOFTACULOUS SCRIPT INSTALLER THE FOLLOWING WAY: * Login to your cPanel * Scroll down to the _Software/Services _section, and click the _Softaculous _icon: * Click the _WordPress _link on th...
How do I save or delete messages from POP server after downloadin...
TO SAVE OR LEAVE COPIES OF EMAIL MESSAGES ON YOUR POP EMAIL SERVER FOLLOW THE STEPS FOR YOUR EMAIL APPLICATION BELOW. Setting your "leave a copy of each message on server" setting to "3" or fewer days will help prevent email from exceeding your space ...
SSL v3 Security vulnerability a.k.a. Poodle Bug
News hitting in the internet today is that there is a vulnerability in SSL protocol version 3.0 (SSLv3) aka "POODLE". Here I am going to provide you with a summary of need-to-know information and the exact required steps on how to disable it. WHAT IS TH...
How do I Take a local backup of my email in Outlook 2010
HOW DO I MAKE A LOCAL BACKUP OF MY EMAIL IN OUTLOOK 2010? If you would like to save a local copy of your email, Outlook 2010 can export your mailbox, including all folders and contents, ot a PST file. Once you have the PST file, you can open it in Outloo...
Permanently delete mails from OX Webmail to reduce mailbox disk u...
WHEN WOULD YOU WANT TO DELETE EMAILS PERMANENTLY FROM YOUR MAILBOX? * Your mailbox is full and you are unable to receive any new mails due to it. * You have old unwanted mails lurking around hogging precious mailbox space. * Or simply if you dont...
PHP Version 5.5 Supported on our Linux Hosting servers
CPANEL HOSTING LogicBoxes supports PHP 5.3, 5.4 , 5.5 on its cPanel Linux Hosting Servers, with PHP 5.4 being the default version. In order to switch to PHP 5.3, you need to create a blank file named USEALTPHP (without any extension) and place it in the...
How to Enable Outgoing Mail Authentication in IncrediMail
HOW TO ENABLE OUTGOING MAIL AUTHENTICATION IN INCREDIMAIL Using INCEDIMAIL, goto TOOLS (next to FILE, EDIT, VIEW, etc.) and click on ACCOUNTS... This will open a MAIL ACCOUNTS window, Select your account in the window and click on PROPERTIES. On th...
cPanel Website restoration using Partial backups
HOW TO RESTORE CPANEL BACKUPS FOR ADDON DOMAINS. PARTIAL SITE RESTORATION. 1. FILES RESTORATION [https://www.namecheap.com/support/knowledgebase/article.aspx/9364/2210/how-to-restore-cpanel-backups-in-addon-domains-partial-site-restoration#files] 2. DATA...
How to set up or delete subdomains (Plesk 11)
HOW TO SET UP OR DELETE SUBDOMAINS (PLESK 11) * SYNOPSIS This guide will show you how to set up or delete subdomains in the Parallels Plesk Panel. * APPLICABLE TO All Logicboxes Web hosting accounts * PREREQUISITE A Logicboxes windows h...
How to setup and manage IIS Application Pool
IIS APPLICATION POOL: IIS Application Pool contains all web applications installed on your sites. We as hosting provider allocate a dedicated IIS application pool for your sites, which allows you to have a level of isolation between web applications used...
Using TCP Traceroute on Windows And Linux
TCP TRACEROUTE CONCEPTS AND USABILITY OBJECTIVE: Understanding how tcp traceroute works and How to use it ENVIRONMENT: Windows Vista, CentOS 5 CONCEPTS: 1. WHAT'S TCP TRACEROUTE TCPtraceroute is a traceroute implementation using TCP packets. The more ...
Common words that trigger spam filters on our Outbound servers
One of the fastest ways to end up in a subscriber's spam folder or junk folder is to load your email up with words that most email service providers have identified as common words in spam email. But what are those spam words? It should be noted that emai...
Addon Domains (cPanel)
ADD AN ADDON DOMAIN FROM CPANEL * Once you are logged into your cPanel account, select "ADDON DOMAIN" under the "DOMAINS" section: * Next, you will need to fill out the details of the add-on domain: NEW DOMAIN NAME: Enter the domain name you are ...
Deleting An Email Account
If you do not wish to use an email account anymore, you can delete the account. Deletion of an email account would mean that * The user will not be able to access the account anymore. * All existing emails that have been sent to the account will be ...
Suspending An Email Account
If you wish to temporarily block access to a particular email account, you can suspend the account. Suspension of an account; * Stops the user from logging into the account or accessing it through their email client. * Stops new email from being del...
Known Open-Xchange Webmail Login Errors
KNOWN ERRORS ON OPEN-XCHANGE WEBMAIL INTERFACE URL’S: ERROR: The username or password is incorrect. (LGI-0006) REASON FOR ERROR:  Clients have incorrectly entered their username or password for the domain. Please retry with the correct account username ...
Manage Catch-All Account
A catchall is an account that receives messages sent to non-existent email addresses at your domain name. For example, if someone sends a mail to [email protected], and the account didn’t actually exist, your catchall would receive this message. A c...
Adding an automated response for your email
Each user can enable, disable and modify their own auto-responder from their webmail interface. Enabling the auto-responder would result in an automatic reply being sent out by the Email system as soon as an Email is received for that specific Email addre...
Forward an incoming email to another account
If you wish to forward all incoming emails to another account, here is how you can do it: * LOGIN [http://support.mailhostbox.com/email-users-guide/webmail-login] to the webmail interface. * At the top of the page, click on 3 PARALLEL SIGN ICON besi...
Using OX Webmail Filters
Filters allow you to manage the flow of incoming emails. Using filters, you can automatically move, copy, redirect, discard, or reply your mail, even keep spam out– all based on a combination of subject, sender, recipients, size and more. To create a fil...
Webmail Basics
READING AND MANAGING EMAILS When you first log in, your inbox is automatically displayed. To view an email, simply click on the subject. The selected email will be highlighted and the entire message will get loaded on the screen. Bold messages are new or...
Mailing List
MAILING LIST WHAT IS A MAILING LIST? A mailing list is a group of email addresses that can be used to send the same messages to multiple recipients. The entire group of recipients is represented by one mailing list address, such that when a mail is sent...
Approving or Disapproving Pending Transfers
ACTION: As a Registrar, you can manually approve or disapprove pending transfer actions for TLDs you are accredited for. The pending transfers can be both Transfer-in and Transfer-away. To approve or disapprove pending transfers from your control pane...
What is Server Name Indication (SNI)?
WHAT IS SERVER NAME INDICATION (SNI)? SNI stands for Server Name Indication and is an extension of the TLS protocol. It indicates which hostname is being contacted by the browser at the beginning of the 'handshake'-process. This allows a server to connec...
Installing SSL certificate on your Wordpress Hosting Package
Using the below guide, you will be able to generate and install Certificate on your Wordpress Package.  1. Login to your Customer Control Panel 2. Navigate to your domain name’s WordPress order 3. Click on “Manage Services” 4. Click on “More” option n...
Reset MySQL root password on Centos
1. STOP MYSQL: SYSTEMCTL STOP MYSQLD 2. SET THE MYSQL ENVIRONMENT OPTION SYSTEMCTL SET-ENVIRONMENT MYSQLD_OPTS="--SKIP-GRANT-TABLES" 3. START MYSQL USIG THE OPTIONS YOU JUST SET SYSTEMCTL START MYSQLD 4. LOGIN AS ROOT MYSQL -U ROOT 5. UPDA...
Caching issues on SuperSite and PartnerSite
The SuperSite is built from multiple HTML files, images and CSS. A lot of other information such as branding, selling preferences and pricing details are picked up from the control panel and collectively displayed on the SuperSite. When a visitor access...
cPanel Email ID is blocked
cPanel Email users may face an error while sending Emails from Webmail or Email clients which states SMTP ERROR: 550 OUTGOING EMAIL DENIED FOR BLACKLISTED USER OR SMTP Error: 550 Outgoing Email Denied for Blacklisted From Address Kindly note that a cPa...
cPanel Zone Editor
With the latest cPanel upgrade, the plugin to manage the DNS record has changed. cPanel has now introduced a plugin called “ZONE EDITOR” using which you can create/manage the DNS records including MX records in one single place needed by your domain name...
cPanel Disk Usage & Inode
The cPanel Disk usage interface displays the information about the disk used by your files, directories. This helps you to effectively manage your cPanel disk space, as you can easily identify the files or folders using maximum space on the server. The ...
cPanel: Registered Mail ID Plugin
What does this announcement mean in your cPanel? Attention! Please register your email IDs used in non-smtp mails through cPanel plugin. Unregistered email IDs will not be allowed in non-smtp emails sent through scripts. Go to Mail section and find "Regi...
Installing Lets Encrypt SSL certificates in cPanel
The following steps shall help guide a user with installing LETS ENCRYPT SSL certificates on a domain hosted on our Linux shared servers. * Visit: https://zerossl.com/free-ssl/#crt [https://zerossl.com/free-ssl/#crt] 1.  The first step is to generate ...
Configuring your email account in Microsoft Outlook 2016
Microsoft OUTLOOK is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note taking, journal, an...
Configuring your email account in Gmail
An email account on our hosting service can be set up within Gmail as well. The following steps will enable a user to set up an email account within Google’s mailbox. > Login to your GMAIL account > Click on SETTINGS under the ‘GEAR ICON’ available b...
Plesk Mail Disk Usage
The Statistics option in Plesk allows you to view the overall disk space along with the traffic under your hosting package. You may navigate to this option via the STATISTICS tab post logging into the Plesk panel or via the _VIEW MORE STATISTICS_ under ...
Challenges in changing Primary domain name in Plesk
A user seeking to change their primary domain name for domains associated with our shared windows hosting packages would often encounter an error with changing the primary domain name associated with their package. Users may conduct certain checks on th...
White-listing your email address in Plesk
Having observed multiple of our shared server IPs being listed on Real-Time Blackhole List (RBL) for complaints received by end users of cases in which the 'FROM' address was spoofed by users on our server. Hence we have designed a new mechanism to bloc...
cPanel Email Authentication (DKIM / SPF)
cPanel’s Authentication interface allows you to enable or disable DomainKeys Identified Mail (DKIM) and Sender Policy Framework (SPF). These features provide information about incoming mail. The system uses this information to verify that a trusted sender...
Adding Identities
EMAIL IDENTITIES ALLOW YOU TO CHOOSE WHICH ADDRESS YOU WANT TO USE TO SEND AN EMAIL. FOR EXAMPLE, YOU CAN SET UP IDENTITIES FOR BOTH [email protected]_ AND [email protected]_ AND YOU’LL HAVE ACCESS TO BOTH ADDRESSES FROM WITHIN OX. YOU CAN SE...
Email Security: SSL Trust Error in Email Applications
EMAIL SECURITY: SSL TRUST ERROR IN EMAIL APPLICATIONS SUMMARY An SSL Certificate is a file issued by a trusted third party that verifies you have connected to a legitimate server and not an imposter trying to steal your data. When an SSL connection is m...
Redirect your website from HTTP to HTTPS
Post installation of Digital Certificate on the Linux Hosting server, to redirect your website to the secure HTTPS protocol, there are several steps that need to be taken before the redirect will work properly. WORDPRESS WEBSITE PREPARATION STEPS These...
Deleting Emails Permanently from OX Webmail
This article will help you to configure settings to permanently delete Emails from Mail Server using Webmail. When you delete an Email from Webmail, it is not permanently deleted and it gets moved to the Trash folder which means that it still occupied y...
Terminating the Paid Privacy Protection service.
Sometimes we may receive requests from clients/customers to terminate the Paid Privacy Protection service.There is an option to diasble Privacy Protection from the Control Panel but there is no option to terminate the Privacy protection service via the Od...
Checking Bandwidth Usage in Web Hosting packages
CHECKING BANDWIDTH USAGE > Your bandwidth usage is the sum total of all traffic from and to > your account on the server, including visitors accessing your site, > FTP uploads and incoming/outgoing emails. > > The server will automatically send bandwid...
Email spoofing : Your account has been hacked
What is email spoofing? Email spoofing is the forgery of an email header so that the message appears to have originated from someone or somewhere other than the actual source. Email spoofing is a tactic used in phishing and spam campaigns because people...
Steps to attach .MDF and .LDF files of MSSQL databases to convert...
Steps to attach .MDF and .LDF files of MSSQL databases to convert it to .bak format The MSSQL databases has to be in the .bak format in-order to restore it via Plesk panel. However the database backups which we keep on our backup servers are in the form...
Plesk: How to view web stats or file space usage in plesk
TO VIEW THE REPORTS ON DISK SPACE AND TRAFFIC USAGE BY YOUR ACCOUNT: 1. If you have several subscriptions associated with your account, in the Subscription menu at the top of the screen, select the required subscription. 2. Click the Statistics tab. T...
Configuring/Adding a secondary/new IP address on a CentOS/Redhat ...
IF YOU HAVE CPANEL, THEN YOU CAN ADD ADDITIONAL IP ADDRESSES ON THE SERVER BY ACCESSING THE WHM PANEL USING THE FOLLOWING STEPS :- 1. Login to WHM panel. 2. Click on IP Functions. 3. click on Add a New IP Address and proceed accordingly. For more deta...
How to Install Wordpress in cPanel
HOW TO INSTALL WORDPRESS USING SOFTACULOUS IN CPANEL In this tutorial we'll go over using the included Softaculous to install a WordPress website on your cpanel web hosting account. First, log into your cPanel account & locate the Softaculous instal...
How to restore cPanel backups for addon domains. Partial cPanel t...
HOW TO RESTORE CPANEL BACKUPS FOR ADDON DOMAINS. PARTIAL CPANEL TRANSFER This tutorial will cover the information on how to manually restore a cPanel backup (sites, databases and emails). It will help you to protect your data and will allow you to merge/...
Domain Aliases
DOMAIN ALIASES WHAT IS A DOMAIN ALIAS? If you have more than one domain name, you can receive emails on all of them using the email addresses created in your hosting package without setting up separate accounts and forwarding them. For example, lets as...
How do I save or delete messages from POP server after downloadin...
To save or leave copies of email messages on your POP email server follow the steps for your respective email application below. Note: Setting your “leave a copy of each message on server” setting to “3” or fewer days will help prevent email from exceedi...
Modify Your Communication Email Address
MODIFY YOUR COMMUNICATION EMAIL ADDRESS In order to receive all important communication with respect to your email setup such as user related notifications and password reminders, we require you to provide us a contact email address for the account admin...
Reset Password From Dashboard
RESET PASSWORD FROM DASHBOARD When you do not have access to your webmail account, you can reset the password from the ADMIN INTERFACE (DASHBOARD) of the domain name. Here are the steps to reset the password from the Dashboard: * Login to the Dashboa...
SMTP and ESMTP error code list
SMTP AND ESMTP ERROR CODE LIST It is important to figure out why your email bounces. If you receive an email bounce, you can look in the bounce message to find the proper error code that will give you the reason for the bounce. Below is a list of the Sta...
Change the password for your email account
CHANGE THE PASSWORD FOR YOUR EMAIL ACCOUNT The password associated with your email account can be used to access the webmail interface, as well as configure your account with a desktop mail client. You can change this password from the webmail interface ...
Configure Your Email Address On Your Mobile Device
CONFIGURE YOUR EMAIL ADDRESS ON YOUR MOBILE DEVICE OVERVIEW: The following article will guide you through configuring your email on an Android device, iOS device, Blackberry device, Windows Mobile etc., [http://support.mailhostbox.com/configure-your...
Adding forward-only email accounts
ADDING FORWARD-ONLY EMAIL ACCOUNTS WHAT IS A FORWARD-ONLY EMAIL ACCOUNT? A forward-only account is a virtual account that does not accumulate email sent to it, but instead forwards all email to one or more specified email addresses. You could use a forw...
Adding User Accounts
ADDING USER ACCOUNTS Once the DNS settings have been properly configured, your email service is ready to be used. Now, you need to create email accounts for users on your Domain. You can either add one user account at a time, or multiple accounts at once...
Configure Your Desktop Email Client To Send and Receive Email
CONFIGURE YOUR DESKTOP EMAIL CLIENT TO SEND AND RECEIVE EMAIL Hey there! If you’re looking to set your desktop mail client software as your default email shop, you’ve come to the right place!! Logicboxes Business/Enterprise mails can be configured on v...
Add Digital Certificates
ADD DIGITAL CERTIFICATES You can secure your webmail interface by following the steps below to install a digital certificate.   * Login into the ADMIN EMAIL INTERFACE DASHBOARD. * Go to MAIL >> INSTALL CERTIFICATE in your control panel. * Paste...
Import emails from different provider
IMPORT EMAILS FROM DIFFERENT PROVIDER You can import the emails from another email account to your email account by following the steps below. * LOGIN to the webmail interface. * At the top of the page, click on 3 PARALLEL SIGN ICON beside OX symbo...
Managing your address book
The address book will show you any saved contacts. This will store names and email addresses so that you don’t have to remember these while composing emails. The left-hand side will display all of the saved addresses, and the right side will show the info...
Add your existing Email and Social Media accounts
ADD YOUR EXISTING EMAIL AND SOCIAL MEDIA ACCOUNTS You can add Social Media / Email accounts to your existing OX email account by following the steps below. * LOGIN to the webmail interface. * At the top of the page, click on 3 PARALLEL SIGN ICON be...
File extensions that are not allowed as attachments
FILE EXTENSIONS THAT ARE NOT ALLOWED AS ATTACHMENTS From a security perspective, the Mail Server will reject inbound mails containing attachments with any of the following file extensions.  .386  .fon  .ocx  .ade  .fxp  .ops  .ad...
Adding Admin Mail Forwards To a User Account
ADDING ADMIN MAIL FORWARDS TO A USER ACCOUNT You can set a forwarding address for a user account if required. By doing so, a copy of all emails sent to that user would be sent to the forwarding address you specify. Note: A copy of the email will be sto...
Configure DNS Settings For Your Domain
In order to start using email services on your Domain, it is essential that the correct Mail Exchange (MX) records are added to your DNS settings. These MX records must be created on the authoritative Name Servers of your Domain. If you do not have the ne...
Getting Started
GETTING STARTED NOW THAT YOU HAVE PURCHASED EMAIL HOSTING FOR YOUR DOMAIN, LETS SEE THE STEPS TO BE PERFORMED TO CONFIGURE EMAIL HOSTING FOR YOUR DOMAIN. CONFIGURE DNS SETTINGS FOR YOUR DOMAIN For your email services to work, it is important that you s...

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