Knowledge Base

Knowledgebase : Domains
I have placed a domain restoration, how long will it take to comp...
A domain restoration process usually takes time since it needs to be restored from the registry. Now, there is no specific time frame within which this will complete, but it usually takes around 24 hours. Also note, the status of the domain may disp...
.COOP Registration status: Pending Verification
ISSUE: Inspite of making the payment for a .COOP domain registration, the domain does not get registered immediately. REASON: Post payment, the .COOP domain registeration is still not complete. The .COOP Registry will need to verify if the Org...
Error: "Invalid DomainName For Given ContactType" while registeri...
ISSUE: If you place a ccTLD registration (.CO, .CA, .ES etc) via the Supersite or API & get the following error: Invalid domainName For Given ContactType, it means that you have used an invalid contact (General Contact) while registering the ccTLD. ...
Approving or Disapproving Pending Transfers
ACTION: As a Registrar, you can manually approve or disapprove pending transfer actions for TLDs you are accredited for. The pending transfers can be both Transfer-in and Transfer-away. To approve or disapprove pending transfers from your control pane...
New gTLD caveats
When a new gTLD launches, there will be a Sunrise period (minimum of 30 days) for trademark holders to register their domain names. Post the Sunrise phase will be the Landrush period, where generic names (think names like car, money, sports) are made avai...
How to identify if a 60 days lock was applied on a domain name du...
A 60 days lock is applied on a domain name under the following conditions: * Domain is newly registered (less than 60 days old). * Domain was recently transferred in from another registrar (less than 60 days ago). * A recent contact modification w...
How to handle IRTP-C process if the current registrant's email ad...
When a contact modification action is placed on a domain name and if it involves material changes in the registrant contact details, then it is considered as a Change of Registrant and hence the Inter-Registrant Transfer Policy C (IRTP-C [https://www.ican...
RAA Verification and Suspension explained
When you register a domain name as a new registrant on our platform, you are required to verify your email address with us within 15 days of becoming the registrant of your domain name(s). This process is called as "RAA VERIFICATION". As a part of this ...
Life Cycle of a domain name explained
Most registries follow the same life cycle pattern as illustrated in the following diagram: [https://support.logicboxes.com/helpdesk/__swift/files/1532426604e8d829cef72a807a9befc32cb29c9cf15350184e.png] * Image source: https://www.icann.org/ [https://w...
Understanding Domain Expiry and Change of Name Servers
Most registries follow a standard lifecycle pattern for domains registered in their namespace. When a domain name expires, in general terms, it should ideally get deleted as it’s paid duration has ended. However, in the interest of the registrant, the...
Seeing the error "[t3] Error Website doesn't exist for Order id" ...
If you are encountering the below error when searching for a domain on the OrderBox panel: [t3] Error Website doesn't exist for Order id It means that there is a MOVE action which was placed on the domain, and due to some reason, the action has not co...
Eligibility requirements for registering .AU domain names:
.AU domain names can be registered only by Australian entities or companies incorporated in Australia. The registrant must provide the following details to fulfill the eligibility criteria: * ELIGIBILITY ID TYPE: Select the appropriate ELIGIBILITY ...
DNS requirements for .NL domains
In order to activate a .NL domain, the nameservers must comply with the following registry requirements. * Each domain must have a primary nameserver and at least one secondary nameserver. The nameservers specified for inclusion in the .NL zone file s...
Domain Name System Security Extensions (DNSSEC)
Domain Name System Security Extensions (DNSSEC) is a technology developed to protect against malicious activities like cache poisoning, pharming, and man-in-the-middle attacks. It adds digital signatures to a domain name's DNS to determine the authenticit...
Enabling/Disabling Privacy Protection for a Domain Name
PRIVACY PROTECTION is a service available with your domain name. You may _either_ enable this service at the time of Registering/Transferring your domain name or enable/disable this service anytime during the length of the domain name's registration, as p...
.DE Domain Name Rules/Requirements
DOMAIN NAME RELATED RULES COMMON DOMAIN NAME RULES  * LOGICBOXES provides 2nd Level Domain Registration services under .DE. * LOGICBOXES supports Internationalized Domain Name (IDN) .DE Registration, Renewal and Transfer. The list of allowed ID...
Locating the Domain Forwarding Service Interface
Domain Forwarding Service is provided _free_ when you purchase _any_ Product/Service through LOGICBOXES. In order to view the DOMAIN FORWARDING SERVICE interface, you need to search for the Product/Service you have purchased and access its ORDER INFORMATI...
Renewing a Domain Name
When you register a domain name, it is registered to you for a certain number of years i.e., until its Registration term expires. If you plan to continue using it beyond its Expiry Date, then you need to renew it. You can renew your domain name from your...
Defining Privacy Protection
When you Register a domain name with LOGICBOXES, the WHOIS of your domain name lists your personal information (such as Name, Company Name, Address, Telephone Number, Email Address) as Contact Details for that domain name. This information becomes availab...
Deleting a Domain Name
You may delete a registered domain name from your Control Panel within the Money Back Grace Period. Money Back Grace Period (Anchor: mgb) is the number of days after domain name registration, during which you may delete a domain name to receive a refund. ...
Modifying the Whois (Contact Details) of Domain Names
Typically, Domain Name Contacts are of the following types: * REGISTRANT CONTACT * ADMINISTRATIVE CONTACT * TECHNICAL CONTACT * BILLING CONTACT In the system, Contacts are _independent_ of a domain name. All contact information that you have us...
Registering and Managing Child Name Servers
CHILD NAME SERVERS are Name Servers which are registered with the REGISTRY under your domain name. You have to register Name servers with the Registry, before you can use them as Name Servers for registering _other_ domain names. Child Name Servers can be...
Listing, Searching and Managing Domain Registration Orders
In order to manage your domain names, you need to search for them from within your Control Panel with LOGICBOXES, and access their ORDER INFORMATION view. TO LIST/SEARCH AND MANAGE DOMAIN REGISTRATION ORDERS * Login to your CONTROL PANEL: For Rese...
Using the Domain Forwarding Service
ACTIVATING THE DOMAIN FORWARDING SERVICE * Proceed to the Domain Forwarding Service interface.  * Click the MANAGE DOMAIN FORWARDING link. NOTE The Domain Forwarding Service will be activated when you set a destination URL for the first time. ...
Managing the Domain Forwarding Service
The Domain Forwarding Management consists of the following: SETTING THE DESTINATION URL FOR YOUR DOMAIN NAME This can be achieved by following the steps mentioned below: * Login to your CONTROL PANEL, search for the domain name and proceed to the D...
Restoring a Deleted Domain Name from the Redemption Grace Period
If a domain name is not Renewed within the Renewal Grace Period, it would be queued for deletion at the end of the Renewal Grace Period and subsequently Deleted. Once a domain name is Deleted, it would _generally_ slip into the REDEMPTION GRACE PERIOD _o...
Transferring your Domain Name
NOTE As per ICANN's new domain transfer guidelines, effective 25th May 2018, all domain transfers will not require Form of Approval (FoA). The Transfer Authorization process will not require the Registrant Contact's approval via e-mail. Before proceed...
Transferring a Domain Name to Another Registrar
NOTE As per ICANN's new domain transfer guidelines, effective 25th May 2018, all domain transfers will not require Form of Approval (FoA). The Transfer Authorization process will not require the Registrant Contact's approval via e-mail. TO TRANSFER YO...
Understanding the Status of a Domain Name Transfer
NOTE As per ICANN's new domain transfer guidelines, effective 25th May 2018, all domain transfers will not require Form of Approval (FoA). The Transfer Authorization process will not require the Registrant Contact's approval via e-mail. Upon successfu...
Filtering Out Explicit Keywords While Checking For Name Suggestio...
Selecting a domain name that suits your needs can sometimes be a challenging exercise.  In order to ease things for you as our valued client, LogicBoxes provides you with a Domain Name Suggestion Tool that will help you find domain names that are availabl...
.XYZ Domain Server Hold
A Server Hold lock is placed by Registry on your .XYZ domain name if your domain name is reported for being involved in abuse. The Server Hold lock also prevents your domain from resolving. You can always look up your domain’s status on the WHOIS to confi...
Domain Forwarding with URL Masking does not work for some website...
URL Masking is a feature that allows you to retain your domain name in the browser's address bar while forwarding to another domain or URL. This is achieved by making use of HTML frames in the top page hosted on your domain. In other words, your domain ...
Changing Name Servers of a Domain Name
In order to host a website on your domain name, you will need to obtain the Name Servers from the Web Hosting company with whom you wish to host your website and point your domain name to these Name Servers. TO MODIFY NAME SERVERS OF YOUR DOMAIN NAME ...
Confirming if a Domain Name can be Transferred
There are various cases where a domain name may _not_ be transferable to another REGISTRAR. This could happen in the following circumstances: * Domain name is less than 60 days old: If the domain name you are trying to Transfer was registered _less_t...
Error : "NameServer ns4.yourdomain.com is not a valid Nameserver"...
ISSUE : You may encounter the below error while trying to register Domain names via the Supersite. ERROR : _Unsuccessful Order Summary_ _ yourdomain.com_ _ NameServer ns4.yourdomain.com is not a valid Nameserver_ This usually happens when the ...
Transferring a .UK Domain Name
Before proceeding with the Transfer of your .UK domain name, you are advised to confirm if your domain name _can_ be transferred. The process of transferring a .UK domain name from another Registrar is different as compared to the process for domain nam...
RADIX Registry TLD Server Hold (.TECH, .PRESS, .SITE, .SPACE, .ST...
If your domain is an extension of any of the TLD offered by Radix registry and if your domain has a Server Hold lock placed by the Registry, you would need to visit the following site to lookup your domain as well as the reason for suspension: https://r...
Handshake Pending status for .UK domain transfer out
On occasion, you may notice that your .UK domain name transfer out shows the message HANDSHAKE PENDING. This indicates that though you have modified the IPS Tag on the domain to that of the Gaining Registrars’ (New Registrar), you may not have placed a tr...
Privacy Protection auto-renewal
If a domain already had Privacy Protection ON and it expires, the system does not do anything till the last day of the renewal grace period of the domain. On the last day of Renewal Grace Period (irrespective of whether the domain has already been renew...
Compulsory Renewal Reminder for CC TLDs
For CC TLDs, it is not mandated by ICANN that we send out compulsory renewal reminder mails. Compulsory Renewal Reminder mails are only sent out in case of GTLDs. Thus, for CC TLDs, our system does not send out compulsory renewal reminder mails. Hence, ...
Cancelling a Domain Name Transfer
You may come across instances where a transfer action is pending with the status “Transfer waiting for Losing Registrar Approval” and you may find the below blurb while checking the domain on OrderBox In this stage, the transfer would be completed automa...
Error: Due to technical limitations, we are unable to Delete dom...
ERROR:  _DUE TO TECHNICAL LIMITATIONS, WE ARE UNABLE TO DELETE __DOMAINNAME.COM__ AT THIS TIME._  SCREENSHOT OF THE ERROR: http://prntscr.com/osevuv [http://prntscr.com/osevuv] REASON FOR THE ERROR: * The error implies that the Registrar has excee...
Protecting/Locking a Domain Name
DOMAIN THEFT PROTECTION feature helps ensure that your domain name remains safe from illegal domain name transfers. Enabling Theft Protection on your domain name will result in a Transfer (Away) Request for this domain name to another Registrar to fail at...
Understanding Domain Name Expiry and Display of a Parking Page
Whenever a particular domain name is _not_ Renewed till the EXPIRY DATE, it would slip into the RENEWAL GRACE PERIOD. All such domain names would be put on a _temporary commercial Parking Page_, which would indicate that the domain name has expired. Durin...

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