Knowledge Base

Knowledgebase : Domains
I have placed a domain restoration, how long will it take to comp...
A domain restoration process usually takes time since it needs to be restored from the registry. Now, there is no specific time frame within which this will complete, but it usually takes around 24 hours. Also note, the status of the domain may disp...
.COOP Registration status: Pending Verification
ISSUE: Inspite of making the payment for a .COOP domain registration, the domain does not get registered immediately. REASON: Post payment, the .COOP domain registeration is still not complete. The .COOP Registry will need to verify if the Org...
Error: "Invalid DomainName For Given ContactType" while registeri...
ISSUE: If you place a ccTLD registration (.CO, .CA, .ES etc) via the Supersite or API & get the following error: Invalid domainName For Given ContactType, it means that you have used an invalid contact (General Contact) while registering the ccTLD. ...
Approving or Disapproving Pending Transfers
ACTION: As a Registrar, you can manually approve or disapprove pending transfer actions for TLDs you are accredited for. The pending transfers can be both Transfer-in and Transfer-away. To approve or disapprove pending transfers from your control pane...
New gTLD caveats
When a new gTLD launches, there will be a Sunrise period (minimum of 30 days) for trademark holders to register their domain names. Post the Sunrise phase will be the Landrush period, where generic names (think names like car, money, sports) are made avai...
How to identify if a 60 days lock was applied on a domain name du...
A 60 days lock is applied on a domain name under the following conditions: * Domain is newly registered (less than 60 days old). * Domain was recently transferred in from another registrar (less than 60 days ago). * A recent contact modification w...
How to handle IRTP-C process if the current registrant's email ad...
When a contact modification action is placed on a domain name and if it involves material changes in the registrant contact details, then it is considered as a Change of Registrant and hence the Inter-Registrant Transfer Policy C (IRTP-C [https://www.ican...
RAA Verification and Suspension explained
When you register a domain name as a new registrant on our platform, you are required to verify your email address with us within 15 days of becoming the registrant of your domain name(s). This process is called as "RAA VERIFICATION". As a part of this ...
Life Cycle of a domain name explained
Most registries follow the same life cycle pattern as illustrated in the following diagram: [https://support.logicboxes.com/helpdesk/__swift/files/1532426604e8d829cef72a807a9befc32cb29c9cf15350184e.png] * Image source: https://www.icann.org/ [https://w...
Understanding Domain Expiry and Change of Name Servers
Most registries follow a standard lifecycle pattern for domains registered in their namespace. When a domain name expires, in general terms, it should ideally get deleted as it’s paid duration has ended. However, in the interest of the registrant, the...
Seeing the error "[t3] Error Website doesn't exist for Order id" ...
If you are encountering the below error when searching for a domain on the OrderBox panel: [t3] Error Website doesn't exist for Order id It means that there is a MOVE action which was placed on the domain, and due to some reason, the action has not co...
Eligibility requirements for registering .AU domain names:
.AU domain names can be registered only by Australian entities or companies incorporated in Australia. The registrant must provide the following details to fulfill the eligibility criteria: * ELIGIBILITY ID TYPE: Select the appropriate ELIGIBILITY ...
Domain Name System Security Extensions (DNSSEC)
Domain Name System Security Extensions (DNSSEC) is a technology developed to protect against malicious activities like cache poisoning, pharming, and man-in-the-middle attacks. It adds digital signatures to a domain name's DNS to determine the authenticit...
DNS requirements for .NL domains
In order to activate a .NL domain, the nameservers must comply with the following registry requirements. * Each domain must have a primary nameserver and at least one secondary nameserver. The nameservers specified for inclusion in the .NL zone file s...
Error : "NameServer ns4.yourdomain.com is not a valid Nameserver"...
ISSUE : You may encounter the below error while trying to register Domain names via the Supersite. ERROR : _Unsuccessful Order Summary_ _ yourdomain.com_ _ NameServer ns4.yourdomain.com is not a valid Nameserver_ This usually happens when the ...
Privacy Protection auto-renewal
If a domain already had Privacy Protection ON and it expires, the system does not do anything till the last day of the renewal grace period of the domain. On the last day of Renewal Grace Period (irrespective of whether the domain has already been renew...
Compulsory Renewal Reminder for CC TLDs
For CC TLDs, it is not mandated by ICANN that we send out compulsory renewal reminder mails. Compulsory Renewal Reminder mails are only sent out in case of GTLDs. Thus, for CC TLDs, our system does not send out compulsory renewal reminder mails. Hence, ...

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