Knowledge Base

Knowledgebase : Email Hosting
Sent folder under Windows Live Mail.
INTRODUCTION: This is not exactly an issue but a folder prefrence under Windows Live Mail. When using IMAP with Windows Live Mail, the sent emails are syinced to a new folder: 'Sent Items' and not the 'Sent' folder, which is the default folder under...
Error while creating email accounts in cPanel.
ISSUE: When creating email accounts under cPanel, you might face the following error message: _File open for /home/regisxfc/etc/registrationhosting.com.onlyfordemo.com/passwd failed with error No such file or directory_ This error occurs when ...
How do I move my emails from one address to another?
INTRODUCTION Email can be easily transferred from one IMAP email account to another using any modern email program. The information below is a simple guideline. These steps can vary depending on the email program used. * If your domain has not pr...
General Information : Email Hosting
WHAT DO SMTP, POP, MAIL RELAY, MAIL CLIENT AND MX RECORD STAND FOR? SMTP (SIMPLE MAIL TRANSFER PROTOCOL) is a TCP/IP protocol used in sending and receiving email. However, since it's limited in its ability to queue messages at the receiving end, i...
How do I backup my emails on my personal computer?
OUTLOOK 2013: http://office.microsoft.com/en-in/outlook-help/export-or-back-up-messages-calendar-tasksand-contacts-HA102809683.aspx OUTLOOK 2010: http://office.microsoft.com/en-in/outlook-help/export-outlook-items-to-an-outlook-data-filepst-HA102534...
How do I save or delete messages from POP server after downloadin...
TO SAVE OR LEAVE COPIES OF EMAIL MESSAGES ON YOUR POP EMAIL SERVER FOLLOW THE STEPS FOR YOUR EMAIL APPLICATION BELOW. Setting your "leave a copy of each message on server" setting to "3" or fewer days will help prevent email from exceeding your space ...
How do I Take a local backup of my email in Outlook 2010
HOW DO I MAKE A LOCAL BACKUP OF MY EMAIL IN OUTLOOK 2010? If you would like to save a local copy of your email, Outlook 2010 can export your mailbox, including all folders and contents, ot a PST file. Once you have the PST file, you can open it in Outloo...
Creating/Managing Filters for Business Email Hosting.
USING WEBMAIL FILTERS Filters allow you to manage the flow of incoming emails. Using filters, you can automatically move, copy, redirect, discard, or reply your mail, even keep spam out, all based on a combination of subject, sender, recipients, size and...
Delete mails permanently to free disk space utilization for an e...
PERMANENTLY DELETE A MESSAGE IN OUTLOOK/THUNDERBIRD. To permanently delete a message bypassing the _Deleted Items_ folder : * Hold down the _Shift_ key while pressing _Del_. * Click _Yes_. (The same works with entire folders, too.) NOTE: THE EMA...
Permanently delete mails from OX Webmail to reduce mailbox disk u...
WHEN WOULD YOU WANT TO DELETE EMAILS PERMANENTLY FROM YOUR MAILBOX? * Your mailbox is full and you are unable to receive any new mails due to it. * You have old unwanted mails lurking around hogging precious mailbox space. * Or simply if you dont...
How to Enable Outgoing Mail Authentication in IncrediMail
HOW TO ENABLE OUTGOING MAIL AUTHENTICATION IN INCREDIMAIL Using INCEDIMAIL, goto TOOLS (next to FILE, EDIT, VIEW, etc.) and click on ACCOUNTS... This will open a MAIL ACCOUNTS window, Select your account in the window and click on PROPERTIES. On th...
Using TCP Traceroute on Windows And Linux
TCP TRACEROUTE CONCEPTS AND USABILITY OBJECTIVE: Understanding how tcp traceroute works and How to use it ENVIRONMENT: Windows Vista, CentOS 5 CONCEPTS: 1. WHAT'S TCP TRACEROUTE TCPtraceroute is a traceroute implementation using TCP packets. The more ...
Common words that trigger spam filters on our Outbound servers
One of the fastest ways to end up in a subscriber's spam folder or junk folder is to load your email up with words that most email service providers have identified as common words in spam email. But what are those spam words? It should be noted that emai...
Deleting An Email Account
If you do not wish to use an email account anymore, you can delete the account. Deletion of an email account would mean that * The user will not be able to access the account anymore. * All existing emails that have been sent to the account will be ...
Suspending An Email Account
If you wish to temporarily block access to a particular email account, you can suspend the account. Suspension of an account; * Stops the user from logging into the account or accessing it through their email client. * Stops new email from being del...
Known Open-Xchange Webmail Login Errors
KNOWN ERRORS ON OPEN-XCHANGE WEBMAIL INTERFACE URL’S: ERROR: The username or password is incorrect. (LGI-0006) REASON FOR ERROR:  Clients have incorrectly entered their username or password for the domain. Please retry with the correct account username ...
Manage Catch-All Account
A catchall is an account that receives messages sent to non-existent email addresses at your domain name. For example, if someone sends a mail to [email protected], and the account didn’t actually exist, your catchall would receive this message. A c...
Adding an automated response for your email
Each user can enable, disable and modify their own auto-responder from their webmail interface. Enabling the auto-responder would result in an automatic reply being sent out by the Email system as soon as an Email is received for that specific Email addre...
Forward an incoming email to another account
If you wish to forward all incoming emails to another account, here is how you can do it: * LOGIN [http://support.mailhostbox.com/email-users-guide/webmail-login] to the webmail interface. * At the top of the page, click on 3 PARALLEL SIGN ICON besi...
Using OX Webmail Filters
Filters allow you to manage the flow of incoming emails. Using filters, you can automatically move, copy, redirect, discard, or reply your mail, even keep spam out– all based on a combination of subject, sender, recipients, size and more. To create a fil...
Webmail Basics
READING AND MANAGING EMAILS When you first log in, your inbox is automatically displayed. To view an email, simply click on the subject. The selected email will be highlighted and the entire message will get loaded on the screen. Bold messages are new or...
Mailing List
MAILING LIST WHAT IS A MAILING LIST? A mailing list is a group of email addresses that can be used to send the same messages to multiple recipients. The entire group of recipients is represented by one mailing list address, such that when a mail is sent...
Login To Your Webmail Interface
In order to log in to your webmail account and access your email, you must go to a URL of the form http://webmail.yourdomainname.com For Example: When your email account is created, an email is sent to your alternate email address, as specified by you...
Configuring your email account in Microsoft Outlook 2016
Microsoft OUTLOOK is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note taking, journal, an...
Configuring your email account in Gmail
An email account on our hosting service can be set up within Gmail as well. The following steps will enable a user to set up an email account within Google’s mailbox. > Login to your GMAIL account > Click on SETTINGS under the ‘GEAR ICON’ available b...
Adding Identities
EMAIL IDENTITIES ALLOW YOU TO CHOOSE WHICH ADDRESS YOU WANT TO USE TO SEND AN EMAIL. FOR EXAMPLE, YOU CAN SET UP IDENTITIES FOR BOTH [email protected]_ AND [email protected]_ AND YOU’LL HAVE ACCESS TO BOTH ADDRESSES FROM WITHIN OX. YOU CAN SE...
Email Security: SSL Trust Error in Email Applications
EMAIL SECURITY: SSL TRUST ERROR IN EMAIL APPLICATIONS SUMMARY An SSL Certificate is a file issued by a trusted third party that verifies you have connected to a legitimate server and not an imposter trying to steal your data. When an SSL connection is m...
Deleting Emails Permanently from OX Webmail
This article will help you to configure settings to permanently delete Emails from Mail Server using Webmail. When you delete an Email from Webmail, it is not permanently deleted and it gets moved to the Trash folder which means that it still occupied y...
Email spoofing : Your account has been hacked
What is email spoofing? Email spoofing is the forgery of an email header so that the message appears to have originated from someone or somewhere other than the actual source. Email spoofing is a tactic used in phishing and spam campaigns because people...
Domain Aliases
DOMAIN ALIASES WHAT IS A DOMAIN ALIAS? If you have more than one domain name, you can receive emails on all of them using the email addresses created in your hosting package without setting up separate accounts and forwarding them. For example, lets as...
Modify Your Communication Email Address
MODIFY YOUR COMMUNICATION EMAIL ADDRESS In order to receive all important communication with respect to your email setup such as user related notifications and password reminders, we require you to provide us a contact email address for the account admin...
Reset Password From Dashboard
RESET PASSWORD FROM DASHBOARD When you do not have access to your webmail account, you can reset the password from the ADMIN INTERFACE (DASHBOARD) of the domain name. Here are the steps to reset the password from the Dashboard: * Login to the Dashboa...
SMTP and ESMTP error code list
SMTP AND ESMTP ERROR CODE LIST It is important to figure out why your email bounces. If you receive an email bounce, you can look in the bounce message to find the proper error code that will give you the reason for the bounce. Below is a list of the Sta...
Change the password for your email account
CHANGE THE PASSWORD FOR YOUR EMAIL ACCOUNT The password associated with your email account can be used to access the webmail interface, as well as configure your account with a desktop mail client. You can change this password from the webmail interface ...
Configure Your Email Address On Your Mobile Device
CONFIGURE YOUR EMAIL ADDRESS ON YOUR MOBILE DEVICE OVERVIEW: The following article will guide you through configuring your email on an Android device, iOS device, Blackberry device, Windows Mobile etc., [http://support.mailhostbox.com/configure-your...
Adding forward-only email accounts
ADDING FORWARD-ONLY EMAIL ACCOUNTS WHAT IS A FORWARD-ONLY EMAIL ACCOUNT? A forward-only account is a virtual account that does not accumulate email sent to it, but instead forwards all email to one or more specified email addresses. You could use a forw...
Adding User Accounts
ADDING USER ACCOUNTS Once the DNS settings have been properly configured, your email service is ready to be used. Now, you need to create email accounts for users on your Domain. You can either add one user account at a time, or multiple accounts at once...
Configure Your Desktop Email Client To Send and Receive Email
CONFIGURE YOUR DESKTOP EMAIL CLIENT TO SEND AND RECEIVE EMAIL Hey there! If you’re looking to set your desktop mail client software as your default email shop, you’ve come to the right place!! Logicboxes Business/Enterprise mails can be configured on v...
Add Digital Certificates
ADD DIGITAL CERTIFICATES You can secure your webmail interface by following the steps below to install a digital certificate.   * Login into the ADMIN EMAIL INTERFACE DASHBOARD. * Go to MAIL >> INSTALL CERTIFICATE in your control panel. * Paste...
Import emails from different provider
IMPORT EMAILS FROM DIFFERENT PROVIDER You can import the emails from another email account to your email account by following the steps below. * LOGIN to the webmail interface. * At the top of the page, click on 3 PARALLEL SIGN ICON beside OX symbo...
Managing your address book
The address book will show you any saved contacts. This will store names and email addresses so that you don’t have to remember these while composing emails. The left-hand side will display all of the saved addresses, and the right side will show the info...
Add your existing Email and Social Media accounts
ADD YOUR EXISTING EMAIL AND SOCIAL MEDIA ACCOUNTS You can add Social Media / Email accounts to your existing OX email account by following the steps below. * LOGIN to the webmail interface. * At the top of the page, click on 3 PARALLEL SIGN ICON be...
File extensions that are not allowed as attachments
FILE EXTENSIONS THAT ARE NOT ALLOWED AS ATTACHMENTS From a security perspective, the Mail Server will reject inbound mails containing attachments with any of the following file extensions.  .386  .fon  .ocx  .ade  .fxp  .ops  .ad...
Adding Admin Mail Forwards To a User Account
ADDING ADMIN MAIL FORWARDS TO A USER ACCOUNT You can set a forwarding address for a user account if required. By doing so, a copy of all emails sent to that user would be sent to the forwarding address you specify. Note: A copy of the email will be sto...
Configure DNS Settings For Your Domain
In order to start using email services on your Domain, it is essential that the correct Mail Exchange (MX) records are added to your DNS settings. These MX records must be created on the authoritative Name Servers of your Domain. If you do not have the ne...
Getting Started
GETTING STARTED NOW THAT YOU HAVE PURCHASED EMAIL HOSTING FOR YOUR DOMAIN, LETS SEE THE STEPS TO BE PERFORMED TO CONFIGURE EMAIL HOSTING FOR YOUR DOMAIN. CONFIGURE DNS SETTINGS FOR YOUR DOMAIN For your email services to work, it is important that you s...

Contact our Support Helpdesk

We are available 24/7